- Hardware connection and device status check (smart trainer and adapter)
i. Check the status of the adapter indicator light after connecting the adapter to the smart trainer and powering it on:
- If the indicator light is flashing or off: Most likely, it is problem with the adapter. Replace it with adapter of the same model and specification and try again.
- If the indicator light is constantly on: Proceed to the next step.
ii. Check the status of the smart trainer indicator light (when the adapter indicator light is constantly on)
- If the smart trainer indicator light is off
- For self-generating smart trainers: When there is no external power supply, pedal for while and observe whether the indicator light turns on.
i. If it turns on: There is abnormality with the smart trainer interface. The power interface on the smart trainer needs to be repaired or replaced.
ii. If it still doesn't turn on: Most likely, there is abnormality with the mainboard. The mainboard needs to be repaired or replaced.
- For non-self-generating smart trainers: Check whether the power supply to the smart trainer is normal and whether the interface is loose.
- If the smart trainer indicator light is on, observe the status of the Bluetooth indicator light
a. If the red light is constantly on or flashing, turn off the power, let it stand for 10 minutes, then power it on again. If it remains the same, most likely there is abnormality with the smart trainer mainboard, and the mainboard needs to be repaired or replaced.
b. If the blue light is constantly on: It means the smart trainer is already connected to other devices. Check the connections of nearby mobile phones/software, or turn off the power of the smart trainer for 15 minutes and then power it on again.
c. If the blue light is flashing: It means the smart trainer is in pair-able state. Most likely, there is no problem with the smart trainer itself. Proceed to the software/bike computer check.
- Bike computer/software-side check (when there is no abnormality with the smart trainer hardware)
i. Protocol compatibility confirmation-Magene smart trainers support the standard ANT+ protocol and the standard Bluetooth FTMS protocol. Please confirm:
- Whether the bike computer/software supports the connection to the smart trainer device.
- Whether the connection protocol supported by the bike computer/software matches that of the smart trainer (such as ANT+ or Bluetooth FTMS).
ii. Software settings and permission check-If the protocols are compatible, check the mobile phone/software settings:
- Confirm that the Bluetooth, location information, and other permissions of the software have been enabled (some software requires location permission to search for devices).
- Turn off and then turn on the Bluetooth of the smart trainer and the mobile phone/software, and search for connection again.
- Try restarting the bike computer/software.
- Supplementary
Confirm whether the distance between the smart trainer and the bike computer/software is too far, or if there is signal interference (such as other Bluetooth devices, WiFi, etc.).